Help Center
Find answers to common questions, learn how to use the protocol, and get support when you need it.
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Getting Started
Learn the basics of using Floating Point Protocol
Privacy & Security
Understand how your privacy is protected
Transactions
Learn about deposits, transfers, and withdrawals
Troubleshooting
Solutions for common issues
Troubleshooting
Transaction Failed
- •Ensure you have enough ETH for gas fees
- •Check that you have approved USDT spending
- •Verify your wallet is connected to Ethereum Mainnet
- •Try increasing gas limit in your wallet settings
Wallet Connection Issues
- •Refresh the page and try connecting again
- •Clear your browser cache and cookies
- •Make sure your wallet extension is up to date
- •Try using a different browser
- •Disable other wallet extensions that might conflict
Withdrawal Pending
- •Withdrawals have a 24-hour timelock for security
- •Check the withdrawal status in Transaction History
- •After 24 hours, click 'Complete Withdrawal' to receive USDT
- •If stuck after 24 hours, contact support
Quick Links
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